Account and Data SOPs for Digital Chotu

Official Account & User Data Management Policy for Digital Chotu Application

Digital Chotu respects user privacy and provides users full control over their account and personal data. This page explains the standard operating procedures (SOPs) related to account deletion, data removal, and user privacy handling for the Digital Chotu platform.

1. Account Deletion Request Process

Users who wish to delete their Digital Chotu account may submit a deletion request using one of the following methods:

• Using the in-app account deletion option (if available).
• Sending an email request to the Digital Chotu support team.
• Contacting official support channels associated with Digital Chotu.

2. Information Required for Deletion

To protect users from unauthorized deletion requests, the following information may be required:

• Registered mobile number or email address.
• Full name associated with the account.
• Optional verification details for security confirmation.

3. What Data Gets Deleted

Upon successful verification and approval of the request, Digital Chotu may permanently delete:

• User profile information.
• Saved addresses and delivery information.
• Order history linked directly to the user profile.
• App preferences and associated account metadata.
• Stored communication records where applicable.

4. Data Retention Exceptions

Certain information may be retained for a limited duration where legally required or operationally necessary, including:

• Fraud prevention and security monitoring.
• Financial transaction compliance records.
• Legal, regulatory, or dispute resolution obligations.
• Anonymous analytics data not linked to user identity.

5. Processing Timeline

Most account deletion requests are processed within 7 to 30 business days after verification of ownership.

6. Account Recovery

Once the deletion process is completed, the account and associated data may not be recoverable. Users are advised to ensure they truly want permanent deletion before submitting the request.

7. Contact & Support

For account deletion requests or privacy-related concerns, users may contact Digital Chotu support:

8. Policy Updates

Digital Chotu may update these SOPs and privacy procedures from time to time to comply with platform, legal, or operational requirements.